Operations KPI Dashboard

A dashboard that highlights workload, turnaround time and backlog so bottlenecks are easy to spot.

Dashboard preview

KPI

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KPI

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Trend

Sample layout. Replace with a real screenshot and specific results once you’ve completed a client project.

Challenge

Operations teams needed a single view of performance. Data was spread across sheets and there was no consistent way to track turnaround time and backlog.

What we delivered

Power BI dashboard with operational KPIs
Data clean-up + structure guidance for ongoing updates
Walkthrough and recommended KPI definitions

Approach

Mapped key operational metrics (workload, turnaround, backlog, SLA)
Standardised data structure to reduce manual updates
Created a simple performance story: overview → bottlenecks → detail
Added a “watchlist” view for priority items

KPIs included

WorkloadTurnaround TimeBacklogSLA / TargetsTeam Performance

Outcome

Clearer visibility of bottlenecks and workload pressure
More consistent reporting across the team
Reduced manual effort in monthly performance updates

Want a dashboard like this?

Book a free data review and you’ll get a practical recommendation on KPI structure, layout, and where to start based on your data.

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Power BIExcelSQL (if needed)

Services / Operations